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Ying-Can Wang

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#human-computer interacti... Preprint Sep 2026

When AI Becomes Hard to Understand: Cognitive Demands in Real-World Human-AI Conversations

Generative AI increasingly supports complex financial and health decisions, yet we know little about when its responses become difficult to process in real-world dialogue. We analyse more than 84,000 ChatGPT and Gemini conversations, using repeated prompting and clarification following misunderstanding as behavioural i...

Ying-Can Wang, I. Bilal, Q. Zaman · 0 citations
#machine learning Preprint Aug 2026

From Information to Delegation: Mapping Human-AI Financial Decision Making

A behavioural measurement framework combining intent and delegated decision authority is introduced to quantify what consumers seek from AI and how much decision-making authority they assign to it, finding that financial services are already a substantial AI use case.

I. Bilal, Ying-Can Wang, A. Raj et al. · 0 citations

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