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Uma Devi N.

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#explainable ai Sep 2026

Human–AI Collaboration and Employee Service Innovation in Tourism Services: The Mediating Role of AI-Enabled Knowledge Integration and the Moderating Role of Organisational Support

Artificial intelligence (AI) is increasingly embedded in tourism service work, yet the presence or use of AI does not by itself explain how employees convert machine-generated information into innovative service responses. This study develops and tests a conditional-process model in which Human–AI Collaboration (HAIC)...

Ambili Kuniyel, Uma Devi N. · 0 citations

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