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Author

Tim Miller

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Book Open access Sep 2026

Easy to Read, Easy to Trust: How Processing Fluency in LLM Explanations Drives Over-Reliance in Hate Speech Moderation

Results show that explanation form does not affect decision accuracy but significantly reshapes reliance: fluent natural language explanations heighten moderators’ over-reliance on the AI—leading them to follow it even when it errs—whereas feature-based explanations promote scrutiny and self-reliance.

Bing Tuo, Tim Miller, Gianluca Demartini · 0 citations

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