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Author

Teng Teng

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Review Aug 2026

The impact of customer information sharing on service quality: a moderated mediation model of environmental innovation and digital technology capability

By integrating the ERBV and DCV, the study advances understanding of how customer information and digital technology capability jointly enable sustainability-oriented service quality improvement by distinguishing between structured and UIS.

Teng Teng, Ying Xie · 0 citations
Review Aug 2026

Big data analytics to improve manufacturing supply chain performances: a mixed-method study

Understanding of BDA is advanced by showing that its strategic value extends beyond process efficiency to the development of dynamic capabilities that enhance long-term agility and adaptability, and it demonstrates that performance outcomes depend on how BDA is strategically aligned with organisational priorities, whil...

Ying Xie, Ya-Hui Chen, Teng Teng et al. · 0 citations

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