Academic Information System (AIS) serves as a strategic digital infrastructure that supports educational service management in the digital transformation era. This study aims to analyze the role of AIS in improving educational service quality, enhancing academic administration efficiency, and increasing stakeholder satisfaction in higher education institutions. The study employed a descriptive quantitative research method using a survey approach involving 185 respondents consisting of students, lecturers, and administrative staff. Data were collected through a structured questionnaire using a 5-point Likert scale. Data analysis was conducted using descriptive statistics and Pearson correlation analysis. The results indicate that AIS implementation contributes positively to academic service efficiency, with an average user satisfaction score of 4.05 out of 5. Furthermore, a significant relationship was found between AIS feature availability and educational service quality (r = 0.742, p < 0.01). The data security dimension received the highest score (mean = 4.23), while the module integration dimension required further improvement (mean = 3.87). This study recommends continuous enhancement of system interoperability, user interface design, and human resource training to optimize AIS utilization in supporting effective educational service management.
Rafly Verdyansyah Pratama, Syariyan Nor, Joy Nashar· Devotion : Journal of Resear...· 0 citations
Digital transformation has become a key strategy for organizations to enhance operational efficiency and maintain competitiveness amid rapid technological advancements. This study aims to analyze the role of digital transformation in improving operational efficiency and organizational performance. The research employed a literature review method with a descriptive qualitative approach through the examination and critical analysis of scientific publications discussing the implementation of digital transformation across various sectors. The results indicate that digital transformation significantly contributes to increasing productivity, accelerating business processes, reducing operational costs, improving service quality, and strengthening organizational competitiveness. The findings further reveal that the adoption of digital technologies, such as cloud computing, artificial intelligence, big data analytics, and business process automation, plays a crucial role in supporting operational efficiency and the continuous improvement of organizational performance. Therefore, digital transformation serves not only as a form of technology adoption but also as a strategic organizational approach capable of creating value, enhancing business process effectiveness, and establishing sustainable competitive advantages in the digital era.
Syariyan Nor, Rafly Verdyansyah Pratama, Joy Nashar· Devotion : Journal of Resear...· 0 citations
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