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Sri Lestari

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Review Open access Jul 2026

Analisis Sentimen Berbasis Aspek pada Ulasan Aplikasi Layanan Publik

Application quality assessment on Google Play Store is generally based on numerical ratings, but this approach does not always reflect the actual sentiment of users. The difference between ratings and textual reviews has the potential to cause bias in application quality evaluation, especially for public service applic...

Sri Lestari, Mesra Betty Yel, Abror Khanif · 0 citations

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