Review
Open access
Jul 2026
Analisis Sentimen Ulasan Pengguna Aplikasi Shopee Indonesia Menggunakan Algoritma Random Forest
The analysis of feature importance shows that positive sentiment is dominated by words related to delivery speed and price, while negative sentiment is dominated by complaints about system errors, sellers, and refund processes, which can be used by application managers to prioritize service improvements.
Sopi Sapriadi, Rahmatia Wulan Dari, Y. Eirlangga
· Jurnal Teknologi Dan Sistem... · 0 citations