Author

Sofian Lusa

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Open access Aug 2026

Absent or Unretrievable: A Two-Layer Knowledge Management Framework for Retrieval-Critical Product Knowledge in a Grocery E-Commerce AI Shopping Assistant

This exploratory single-case study of an Indonesian grocery e-commerce assistant triangulates 279 observations, 52 failure traces, 74 practitioner-reported defects, a schema audit, and four practitioner interviews and proposes a structured knowledge framework based on the knowledge management process cycle.

Sinatrio Bimo Wahyudi, D. Sensuse, Sofian Lusa et al. · Computer/law journal · 0 citations

Review Open access Aug 2026

Knowledge Documentation Framework for AI Initiatives: Development and Validation Across Organizational AI Contexts

The study contributed a validated lifecycle-integrated KD framework for AI initiatives; a taxonomy of ten systematically identified gaps in current AI KD practices; and a methodological demonstration of mixed-method CVI validation for framework development in information systems research.

Fitria Handayani, Finannisa Zhafira, D. Sensuse et al. · Jurnal Impresi Indonesia · 0 citations

Review Open access Aug 2026

Knowledge Documentation Practices in AI Initiatives: A Systematic Literature Review

The Knowledge Documentation Framework for AI Initiatives (KDF-AI), consisting of twelve components organized into five phases and supported by different maturity levels, is proposed, highlighting the increasing importance of knowledge documentation as a core capability in AI-driven organizations and provided a foundati...

Finannisa Zhafira, Fitria Handayani, Dana Indra Sensuse et al. · Jurnal Impresi Indonesia · 0 citations