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Author

Siti Jubaedah

2 papers indexed here

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Open access Sep 2026

The Effect of Customer Experience and Trust on Loyalty in Using QRIS with Satisfaction as an Intervening Variable among Generation Z

This study aims to examine the effect of Customer Experience and Trust on QRIS Usage Loyalty, with Customer Satisfaction as an intervening variable among Generation Z. The rapid growth of digital payment systems encourages service providers to enhance customer experience and build trust to foster user loyalty. This stu...

Siti Jubaedah, Budi Suryowati · 0 citations
Open access Sep 2026

Does Ownership Structure Influence ESG Disclosure? Empirical Evidence from Manufacturing Companies in Indonesia

The primary objective of this study is to analyze the impact of ownership structure comprising institutional ownership, block ownership, management ownership, and foreign ownership on environmental, social, and governance (ESG) disclosure. ESG disclosure is proxied using the GRI Standard index. Profitability (ROA) and...

Syawalya Rahma, Siti Jubaedah · 0 citations

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