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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Siripong Pongjirawut

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Service quality measurement model for urban railway operators in Thailand

This research summarized and compared different performance measurement standards to measure service quality of railway operators at international level and in Thailand. Research reviewed performance measurement standards, and 9 standards were compared in terms of criteria, sub-criteria and KPIs. Various criteria, incl...

Siripong Pongjirawut · 0 citations

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