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Sindhu Bhargavi Vajja

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#explainable ai Review Open access Sep 2026

Improving Public-Sector Service Delivery through ServiceNow-Based ITSM Workflow Automation: An AI-Driven Approach to Reducing Manual Case Handling and Response Time in Government Benefit Systems

ServiceNow-based ITSM and AI-enabled workflow capabilities can improve operational efficiency, workflow development, and service delivery in public-sector benefits administration and future research should independently evaluate deployed ServiceNow systems across technical efficiency, workforce, fairness, governance, a...

Sindhu Bhargavi Vajja · 0 citations

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