Simon J. Blanchard

Hallucinations in organization-backed AI advisors: Evidence about skepticism, verification, and reliance in goal-directed use

Generative artificial intelligence (GenAI) systems are increasingly used by organizations to deliver information to consumers, patients, students, employees, and citizens. These systems can hallucinate, producing plausible but inaccurate responses. A central question for AI-advised decisions is therefore not only wheth...