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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Shailendra Kumar

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Review Open access Aug 2026

Governance by Commitment: Exploring Empirical Insights of Citizen Charter Model in Indian Administrative Culture

Era of New public management (NPM) reforms and public choice approach led to structural changes in the service delivery to public/clients, resulting in development of more people oriented and time bound services from government officials. Evolution of Citizen Charter (CC) in public sector is the most obvious and promin...

Md. Ehtesham Khan, Anshuman Ankit, Shailendra Kumar · 0 citations

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