Review
Open access
Jul 2026
Multi-aspect sentiment classification on USA-based Amazon customer reviews with DeBERTa-v3 encoders and aspect attention
The results show that the proposed framework provides complementary insights: structured models support overall satisfaction prediction, while the DeBERTa-v3-based aspect model provides more detailed attribution of customer experience across product, delivery, and usability dimensions.
Sabrina Shamim Moushi, Md Shohan Bhuiyan, Nasrin Akter et al.
· Discover Analytics · 1 citation
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