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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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S. Pillay

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Review 2026

Strategic Synergy Creation in Shared Services Centres: An Attention-Based View Framework for Shared Contact Centres in South Africa

This study develops and empirically validates a Synergy Framework for Shared Contact Centres (SCCs), examining their role in enhancing organisational performance and citizen-facing service delivery outcomes within the public sector. Adopting a mixed-methods design, the research integrates qualitative insights from semi...

Zandisile Ntlube, S. Pillay · 0 citations

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