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Aug 2026

Productive rigidity: why electronic document and records management systems still matter in Estonia’s public sector

This study aims to examine why electronic document and records management systems (EDRMS) continue to play a central role in digitally advanced public-sector environments, despite the rise of cloud collaboration and artificial intelligence (AI) tools, using Estonia as a case. The paper introduces productive rigidit...

S. Butt, Ingrid Pappel, Dirk Draheim et al. · 0 citations

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