Author

Rujia Wang

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Book Open access Oct 2026

When Does AI Actually Help in Incident Response? Identifying Good First Messages in Cloud Service Incidents

Modern cloud services increasingly rely on agentic software operations, where AI agents, rule-based automation (monitoring alerts, health checks, template runbooks), and human engineers coordinate incident response through shared discussion threads. As these systems mature, the on-call engineer faces a growing volume o...

Ming-Hua Ma, Ru-Jia Wang, Chetan Bansal et al. · Proceedings of the 41st IEEE... · 0 citations

Book Open access Jul 2026

TSGen: Automated Troubleshooting Guide Generation

TSGen, an automated pipeline for generating high-quality, structured TSGs from historical incident reports using large language models (LLMs), consists of filtering and classifying incident data into diagnostically relevant categories and distilling core incidents to ensure diversity and generalizability.

Yi Xiao, Hongyu Zhang, Dr. I. I. Genkin et al. · SIGSOFT FSE Companion · 0 citations