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Open access
Sep 2026
Engineering-Resilient Post-Deployment Lifecycle Dynamics: A Technical Analysis of IT Support Architectures for System Continuity and Software Evolution in Distributed Cloud/On-Premise Computing ERP Ecosystems
Beyond synthesizing existing critical success factors, this study proposes an IT support maturity model, comprising Reactive, Formalized, and Preventive/Analytical levels, that offers small enterprises a diagnostic instrument to assess their current support architecture and identify concrete pathways toward more resili...
Rouss Cuellar-Fernandez, Jeyson Chaname-Salazar, Jose Cornejo
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