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Ronald A. Metoyer

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Review Open access Sep 2026

A Systematic Review of Knowledge Management in Community-based Social Service Organizations

This paper presents a systematic literature review of knowledge management (KM) challenges and design implications within community-based social service organizations (CSSOs), using the Knowledge Management Cycle (KMC) model proposed by Evans et al. [34] as an analytical framework. Through an analysis of 25 HCI and CSC...

J. Jo, Corey M. Angst, Oghenemaro Anuyah et al. · 0 citations

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