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Sponsored AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI

Author

Ratih Hurriyati

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Review Open access Aug 2026

Empowering Digital Service Employees: A Capability–Motivation–Behavior Model for Adaptive Service Excellence

Despite substantial investment in digital capabilities, service organizations continue to face inconsistent performance and employee disengagement. This study integrates Dynamic Capability Theory, Service-Dominant Logic, and Self-Determination Theory to examine how a Human Capability System (HCS) translates into Adapti...

Deri Prayudi, Ratih Hurriyati, Puspo Dewi Dirgantari · 0 citations

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