AI-Powered Chatbots for Customer Service in Banking
This study examines the role of AI-powered chatbots in enhancing customer service within banking institutions by reviewing existing literature and proposing a conceptual framework for chatbot adoption, and highlights challenges associated with privacy, trust, cybersecurity, and ethical considerations.
Prithvi Siva Sankar Shunmuga Sundaram, S. Somayajula, R. Venugopal
· International Journal for Re... · 0 citations