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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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R. Rachmat

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Open access Jul 2026

Comparing FAQ-Based and Retrieval-Augmented Generation Chatbots for Academic Service Question Answering

A controlled, deployment-oriented comparison of a lightweight FAQ chatbot and a Retrieval-Augmented Generation chatbot for academic-service question answering supports a cautious hybrid strategy: FAQ for stable repetitive requests and RAG for contextual, document-dependent questions, subject to broader testing with live queries and stronger retrieval baselines.

Suherwin Suherwin, M. Zainuddin, R. Rachmat · 0 citations

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