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R. Kagali

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Review Open access Jul 2026

An analysis of the implementation of the quality management system in the public sector in Tanzania: A case study of TANESCO Kinondoni South Region

This study examines effective implementation of Quality Management System (QMS) in the public sector in Tanzania, using Tanzania Electric Supply Company Limited (TANESCO) at Kinondoni South region as a case study. The main objective is to assess the extent of QMS implementation and its impact on service quality. Guided...

R. Kagali, Andrew Sulle · 0 citations

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