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Author

R. Jácomo

2 papers indexed here

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Review Oct 2026

A-260 Role of the clinical laboratory in guiding the diagnostic workup of chronic myelomonocytic leukemia: a case report

Chronic myelomonocytic leukemia (CMML) is a rare myeloid neoplasm defined by the World Health Organization (WHO) by persistent peripheral blood monocytosis, dysplastic hematopoiesis, and a heterogeneous clinical course. In routine practice, CMML may initially present with non-specific cytopenias and subtle dysgra...

R. Jácomo, C. Araújo, B. Barreto et al. · 0 citations
Review Oct 2026

A-262 Real-World Evaluation of Service Flow Redesign Using Proprietary AI Sentiment Analysis in a Clinical Diagnostics Support Channel

The Contact Center is a strategic component of the customer journey in diagnostic medicine services, concentrating interactions related to tests, turnaround times, reports, and technical guidance. Until 2025, customer experience assessment relied exclusively on formal complaint records—an approach that is limited...

R. Jácomo, Ana Claudia Costa, Vitor Dourado et al. · 0 citations

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