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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Qiao-Ning Zhang

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Oct 2026

“I Feel You” Versus “I Understand You”: How Distinct Empathic Strategies Shape Robot Personality and Trust for Older Adults

Socially assistive robots (SARs) and voice-based conversational agents may support older adults, but adoption depends on trust. This study examined whether affective and cognitive empathic dialogue shape perceived robot personality and whether trust reflects personality similarity or complementarity. In a between-subje...

Jiong-Yu Chen, Qiao-Ning Zhang · 0 citations

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