The global rise of Artificial Intelligence (AI) and Information and Communication Technology (ICT) has positioned digital transformation as a key strategy for improving efficiency, transparency, and responsiveness in public service delivery. In South Africa, however, persistent service delivery protests, limited instit...
Phumlani Dlamkile, Simon Matome Nkgapele, S. Mofokeng· International Journal of Bus...· 0 citations
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