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Peter Cappelli

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Review Open access Aug 2026

The Behavioral Consequences of Artificial Intelligence at Work: Rethinking Jobs, Skills, and Organizations

A wide variety of outcomes and emerging issues such as the ability of chatbots to show empathy, the ability to codify what had been tacit human knowledge, and the development of digital twins are described, which predict responses from specific individuals.

Peter Cappelli, Prasanna B. Tambe, Brook Jiang · 0 citations

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