ALGORITHMIC DIPLOMACY AND GOVERNANCE ARCHITECTURE IN CROSSBORDER CUSTOMER DIALOGUES: A MULTI-METHOD INVESTIGATION OF ETHICAL TRANSPARENCY, CULTURAL INTELLIGENCE, AND TRUST DYNAMICS IN AI-MEDIATED SERVICE OPERATIONS
This empirical investigation examines the systemic, ethical, cultural, and operational frictions arising from the deployment of artificial intelligence (AI) in cross-border customer communications within multinational enterprises across Science, Technology, and Medicine (STM) publishing, financial services, audit/litig...