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Sponsored AI Networking Cookbook: Practical recipes for AI-assisted network automation and development AI Networking Cookbook: Practical recipes for AI-assisted network automation and development

Author

Nicky H. D. Terblanche

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#generative ai Open access Sep 2026

Exploring how AI coaching promotes emotional intelligence awareness of contact centre team leaders

Purpose Team leaders in high-pressure contact centres must balance operational demands with people management, requiring high emotional intelligence (EQ). While traditional coaching can support EQ development, it is often costly and inaccessible. Generative artificial intelligence (AI)-enabled coaching offers a potenti...

Nicky H. D. Terblanche, Cindy Squair · 0 citations

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