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Author

Natalie Morales-Londoño

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Conference Open access Sep 2026

Play While you Wait: Analog Serious Games in Gastronomic Contexts

Waiting time in restaurants constitutes a passive interval that adversely affects customer experience and their emotional connection with the establishment. This study examines the potential of analogue serious games to transform that waiting period into an experience of experiential engagement and social interaction a...

Lina Margarita Marrugo-Salas, Natalie Morales-Londoño, Juliany Pacheco et al. · 0 citations

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