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Mukti Soma

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Open access Oct 2026

Implementation of Total Quality Management in Improving the Company's Operational Performance

This study aims to examine the effect of Total Quality Management (TQM) on operational performance, with continuous improvement and employee empowerment as mediating variables, at PT Arohera Indonesia, an Engineering, Procurement, and Construction Management (EPCM) service company. A quantitative approach with a causal...

A. Permata, Lela Nurlaela Wati, Mukti Soma · 0 citations

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