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Muhammad Hafizh Qurani

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Open access Aug 2026

Absent or Unretrievable: A Two-Layer Knowledge Management Framework for Retrieval-Critical Product Knowledge in a Grocery E-Commerce AI Shopping Assistant

This exploratory single-case study of an Indonesian grocery e-commerce assistant triangulates 279 observations, 52 failure traces, 74 practitioner-reported defects, a schema audit, and four practitioner interviews and proposes a structured knowledge framework based on the knowledge management process cycle.

Sinatrio Bimo Wahyudi, D. Sensuse, Sofian Lusa et al. · 0 citations

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