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Author

Muhammad Akbar Dzhafirin

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Review Open access Oct 2026

TRANSFORMATION OF SERVICE BUSINESS IN DIGITAL ERA: INNOVATION, SUSTAINABILITY, AND RESILIENCE

The skills gap in communication skills has become a critical challenge in the digital era, particularly due to the mismatch between industry demands and conventional learning models. This study aims to develop and analyze a strategic model for communication skills development based on a hybrid platform that integrates...

Muhammad Akbar Dzhafirin, Wahdana Salsabila · 0 citations

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