Open access
Sep 2026
Surprising encounters: how moments of surprise illuminate practitioners' beliefs about AI
The paper develops the concept of surprise as an analytical lens through which to understand practitioners' beliefs concerning narrow artificial intelligence (AI) adoption in different contexts. The paper draws inductively on empirical data collected across pharmaceutical, higher education and arts sectors,...
Jo Bates, Monika Frątczak, Itzelle Medina Perea et al.
· Journal of Documentation · 0 citations