Review
Open access
Sep 2026
Why we believe chatbots: trust calibration as a design problem
Chatbots powered by large language models (LLMs), such as ChatGPT and Claude, answer questions quickly and fluently, yet they reveal little about how their answers are produced or what evidence supports them. Users tend to trust these systems based on surface qualities such as fluency, confidence, and speed. This trust...
Kokil Jaidka, Meng-Xuan Cai
· Frontiers in Psychology · 2 citations
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