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Mary Lisette Villas-Rojas

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Open access Oct 2026

A Comparative Organizational Performance of ISO-certified and non-ISO-certified Schools Division Offices: Basis for Framework Enhancement

Organizational performance remains a key concern in public sector institutions, with Quality Management Systems (QMS), particularly ISO 9001, widely adopted to enhance service delivery and operational efficiency. Despite its widespread adoption, existing studies report mixed findings on the extent to which ISO certific...

Mary Lisette Villas-Rojas · 0 citations

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