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Author

M. Teshome

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Conference

Evaluating Healthcare Service Quality through Patient Satisfaction Metrics

This study investigates the connection between service quality and patient satisfaction in the healthcare sector, focusing on a public hospital. To effectively assess service quality, the research employs the SERVQUAL scale, a recognized tool for evaluating patient perceptions in healthcare. Collaboration with hospital...

M. Teshome, T. Meles · 0 citations

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