Skip to content

Author

M. Maulana

We have 1 of 2 papers

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Open access Aug 2026

Enhancing E-Commerce Customer Satisfaction: A Multi-Method Approach Using Sentiment Analysis, IPA, and PGCV

The advancement of information technology has enabled rapid expansion in e-commerce, establishing one of the platforms as a leading company in Indonesia. Subsequently, the authors name the e-commerce platform as XZ to preserve the anonymity of the research subject. This research intends to evaluate consumer sentiment r...

M. Maulana, K. Amar · 0 citations

We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.