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M. Lestiani

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2 papers indexed here

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Open access Aug 2026

Analysis of The Effects of Pickup Service, Loading and Unloading, Transportation, and Price on Logistics Customer Satisfaction Through Logistics Service Quality: A Study of Educational Material Distribution for Universitas Terbuka by PT POS Indonesia, Tangerang Main Branch

This study aims to examine the effects of Pickup Service, Loading and Unloading, Transportation, and Pricing on Logistics Customer Satisfaction through Logistics Service Quality in the distribution of educational materials for Universitas Terbuka by PT Pos Indonesia, Tangerang Main Branch. A quantitative research appro...

Tina Tina, M. Lestiani, Maniah Maniah · 0 citations
Open access Oct 2026

Logistics HR Capabilities, Iot Integration, and Service Quality on Operational Performance: Mediating Delivery Timeliness

Background: The development of digital logistics demands companies to improve the speed, accuracy, transparency, and quality of operations. This study seeks to examine how logistics human resource capabilities, Internet of Things (IoT) integration, and service quality influence the company's operational performance, bo...

Neneng Kristanti, Agus Purnomo, M. Lestiani · 0 citations

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