Author

M. J. P. Kulatunge

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Open access Oct 2026

The Effects of Digital Technology Adoption, Total Quality Management Practices, and Organisational Performance in the Sri Lankan Telecommunication Industry: The Mediating Role of Customer Satisfaction

This study investigates the critical issue of high customer complaint rates in the Sri Lankan telecommunications sector. It examines the relationships between Digital Technologies (DT) adoption, Total Quality Management (TQM) practices, and organisational performance with customer satisfaction as a mediating variable i...

M. J. P. Kulatunge, R. L. Fernando, I. Mahakalanda · Sabaragamuwa University Jour... · 0 citations

#artificial intelligence Review Open access Sep 2026

AI-Driven Governance Process Reengineering (GPR) in Sri Lanka: A Strategic Review of Barriers and Opportunities for Public Sector Reforms

The study discovered that challenges to AI adoption include outdated ICT infrastructure, legacy systems, poor data quality, limited specialised talent, organisational resistance, fragmented regulations, socio-ethical concerns, and weak citizen trust.

M. J. P. Kulatunge · Engineer Journal of the Inst... · 0 citations