Author

Lira Agusinta

3 papers indexed here

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Open access Sep 2026

The Influence of Service Quality, Customer Satisfaction, and Social Media on Reuse Intention Through Electronic Word of Mouth (E-WOM) Among Passengers at Soekarno–Hatta International Airport

This study aims to analyze the influence of service quality, customer satisfaction, and social media on reuse intention through electronic word of mouth (e-WOM) among users of Soekarno–Hatta International Airport, Jakarta. This research adopts a quantitative approach, utilizing primary data collected through questionna...

Yudis Tiawan, Dian Artanti Arubusman, Lira Agusinta et al. · Jurnal Ekonomi Manajemen Sis... · 0 citations

Open access Sep 2026

Analysis of the Management Strategy for Mechanical-Electrical Facilities to Enhance Equipment Performance at Soekarno-Hatta International Airport

This study aims to analyze the management conditions, constraints, and strategies of mechanical-electrical facilities in improving equipment performance at Soekarno-Hatta International Airport. A qualitative case study approach was employed. Data were collected through in-depth interviews and observations involving 15...

Abdul Malik Rosidi, Lira Agusinta, Yana Tatiana et al. · Jurnal Ilmu Manajemen Terapa... · 0 citations

Open access Aug 2026

The Effect Of Education And Training On Ship Crew Performance, With Motivation As A Moderating Variable

As a maritime country, Indonesia has great potential in producing professional seafarers. However, many seafaring graduates face unemployment, low soft-skill competency, and unpreparedness to face the challenges of working at sea. Although various education and training programs have been carried out, the gap between t...

Christian Suleman Tiondo, Lira Agusinta, Y. Yuliantini · Dinasti International Journa... · 0 citations