BUSINESS PROCESS DESIGN FOR ENGINEER COMPETENCY MANAGEMENT THROUGH CERTIFICATION AND CAPACITY BUILDING ENHANCEMENT
This study aims to design a business process for managing engineer competencies through certification and to improve the effectiveness of monitoring and evaluation of capacity building in partnership programs at PT XZY. The method used is a qualitative approach through desk study, interviews, and focus group discussions (FGD) with key stakeholders, which are then analyzed using root cause analysis (5-Why). The results indicate that the management of engineer competencies is not yet optimal, as evidenced by the absence of integrated policies related to certification, the mismatch between competencies and roles, and weak monitoring and evaluation systems. In addition, scattered and nonintegrated competency data leads to inefficiencies in planning and fulfilling resource requirements for projects. As a solution, this study proposes a structured business process design, including role-based certification management, integration of competency data, and strengthening of monitoring and evaluation systems. The implementation of this design is expected to enhance the effectiveness of resource planning, reduce organizational cultural entropy, and support the achievement of the company’s vision as Indonesia’s World Class Engineering Champion.