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Author

Kim-Lim Tan

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Open access Oct 2026

The customer is always king! Exploring how service experiences, identity fit, and social media shape customer satisfaction and loyalty in the café sector

China’s café sector has moved from excellent coffees to address experience, ambiance, exposure, and brand exclusivity. Stimulus-organism-response (SOR) theory furthers the social, emotional, and behavioural endeavours on customer loyalty in this evolutionary industry. This study investigated the influences of service...

T. Cham, B. Cheng, Bo Wang et al. · 0 citations
Review Open access Aug 2026

Technology Implementation and Job Crafting: A Process Model Built From a Systematic Literature Review

A systematic literature review of 40 journal articles published between January 2001 and April 2024 shows the publication trend, the key publication outlets, research contexts in terms of countries, professions, technologies being examined, and methodologies being employed.

Renjie Sun, Pengji Wang, Kim-Lim Tan et al. · 0 citations

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