Companies are increasingly seeing consumers signal their preferences with constant clicks, likes, shares, and purchases across search, social, mobile, and commerce channels an environment in which global brands are competing for the consumer voice. Even with this transition to digital, numerous companies still rely on...
K. Subathra, S. S. Kumar· Global Perspectives in Manag...· 0 citations
Background: The social media engagement has become a crucial ingredient of customer perception in the
hospitality industry, especially in budget segments where online reviews make a lot of difference in their
decision-making. By understanding the impact of engagement metrics on perceived value and revisit
intention, ho...
J. Martina, S. S. Kumar, K. Nazni et al.· Archives for Technical Scien...· 0 citations
The rapid development of social media commerce has changed online shopping behavior with the
incorporation of social interaction, user-generated content, and digital marketing in e-commerce
platforms. Social commerce has made Generation Z one of the largest user groups, yet little research has
been done on the combined...
Yu-Yang Wang, S. S. Kumar, K. Subathra et al.· Archives for Technical Scien...· 0 citations
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