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Jian-Qiang Hu

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Open access Sep 2026

Dynamic AI-Human Co-Learning in Service Operations: Balancing Knowledge Sampling and Reputational Risks in a Two-Stage Model

The rapid adoption of AI in customer-facing services, such as digital livestreaming, promises efficiency gains but introduces profound socio-technical frictions, including algorithm aversion and trust erosion. This paper develops a two-stage dynamic optimization model of AI-human co-learning over a finite horizon, endo...

Lu-Yao Wang, K. Hu, Jian-Qiang Hu · 0 citations

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