Jia-Qi Luan

MERA: A Multi-expert LLM Framework for Severity Assessment of User Tickets in Mobile OS Beta Testing

Large-scale mobile OS beta testing generates massive ticket vol- umes, creating a triage bottleneck in which assigning severity dic- tates engineering priority. Automating this is difficult: unlike server logs with rich telemetry, beta tickets rely on vague, symptom-driven user descriptions, which confound standard AIO...