Digital transformation on patient experience and engagement: patient-centered strategy and the role of leadership support for innovation in Ugandan health facilities.
PURPOSE This study examines how managerial perception of digital transformation (DT), patient-centered strategy (PCS) and leadership support for innovation (LSUP) relate to patient experience and engagement (PXE) in Ugandan health facilities. DESIGN/METHODOLOGY/APPROACH Drawing on the Technology-Organization-Environm...