Sociotechnical and normative support for civil servants’ generative AI use in Finnish municipal technical services
IMPACTMunicipal leaders and managers should consider technical, social and normative support elements before expanding generative AI use. Respondents rated task benefits, usable and reliable tools, and clear ethical and information-security guidance most highly. In exploratory item-level comparisons, AI users assigned...
Jarmo Pulkkinen
· Public Money & Management · 0 citations