Author

Ioseb Gabelaia

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Review Open access Sep 2026

AI-driven Innovation in English for Specific Purposes: Advancing Sustainable Pedagogy in Business and Legal English Education

As AI continues to change the educational ecosystem, its integration into language instruction creates new opportunities for sustainable, skills-based learning. This article explores the role of artificial intelligence (AI) tools in accelerating innovation in English for Specific Purposes (ESP), with special focus on B...

Ioseb Gabelaia, Tamari Dolidze, N. Vasadze · Journal of Innovation and Bu... · 0 citations

Review Open access Oct 2026

An Agentic AI-Aided Review of Large Language Model Applications in Literature Reviews: A Seven-Layer Architecture

The growing volume of scientific output and the pace of AI advancement create a dual challenge: traditional systematic reviews take twelve to eighteen months to complete, risking obsolescence before publication, while the technology needed to accelerate them is itself advancing faster than it can be reviewed. This work...

E. A. Merchán-Cruz, Ioseb Gabelaia, Shwe Soe et al. · Informatics · 0 citations

Review Open access Sep 2026

Balancing Customer Effort and Communication Outcomes in Chatbot and Human-Agent Customer Interactions: A Quantitative Study

The results revealed that chatbot interactions were perceived as more effective for low-complexity, transactional service tasks because they reduced response times and increased convenience, and hybrid chatbot–human service models may provide the strongest effort–outcome balance by combining the efficiency of automatio...

Ioseb Gabelaia, Samuel Steiner · Journal of Marketing Researc... · 0 citations