Review
Open access
Oct 2026
Understanding the spillover effect of personal AI use on service innovation: the role of psychological capital and conscientiousness
As artificial intelligence (AI) becomes increasingly embedded in everyday life and workplace operations, research has begun to document numerous organizational benefits, including enhanced efficiency and productivity. However, employees’ personal experiences with AI and how these experiences spill over into the wor...
Dustin Maneethai, Wen Chang, Huy Gip et al.
· Journal of Service Managemen... · 0 citations